Terms and Conditions

Please note the quote unless otherwise stated is based on the following conditions. Please read carefully and contact us if you have any queries.

  1. Hotels
  2. Transportation
  3. Gratuities and Tips
  4. Itineraries
  5. Pricing
  6. Payment
  7. Cancellation Fees
  8. Border Taxes and Regulations
  9. Shopping
  10. Insurance
  11. Misc
  12. Other
  13. Liability

1. Hotels:

Our quotations are based on the hotels listed or similar. If the hotels listed are not available, we will look for the best alternative. The final hotels used will be the ones confirmed by us. If hotels of the quoted price range are not available we may have to charge a supplement for more expensive hotels. During busy times or high seasons hotels may request non-refundable deposits to maintain reservations. We will advise you in good time if this occurs.

Single Rooms are subject to availability. Note that there may be a limited number of single rooms available in hotels especially in the high season. Hotels sometimes limit the number of single rooms to 10% of total rooms booked. We recommend you limit the number of single rooms. If you have a large number of single room requests please check with us.

Hotels charge Single Room Supplement regardless of the reason for the single. Thus singles that are forced (when there is no one for the person to share with) are charged by hotels as singles.

Most hotels provide twin beds in twin and double rooms.

Triple rooms usually consist of a fold-up bed added to the room or a mini-sofa bed that opens up into a bed. These may not be as comfortable as the regular beds. Hotels generally give a minimal reduction for a triple share. Most hotels do not have non-smoking rooms.

Half Board packages are based on special Half Board (HB) hotel prices. All breakfast and dinners are at the hotels unless otherwise stated otherwise. Many hotels do not offer a reduction or refund for forgone breakfasts and dinners with this special HB rate. Dinners outside hotels will cost more.

Hotels require the status of group 60 days prior to arrival. Rooming lists are required at least 30 days prior to arrival.

Check-in time varies from hotel to hotel. Usually it is between 2-3 pm. Hotels may offer early check-in subject to availability on the day or arrival. To guarantee early check-in you will have to book the room from the night before.

Check-out time is usually between 11-12 in the morning. Late check-out is at the discretion of the hotel.

Porterage at hotels is not included unless specified otherwise. Note that when porterage is included, we pay the hotel direct for porterage. Most porters at hotels also ask for tips in addition to this and additional payments are at the clients’ discretion.

Air Conditioning: In Jordan, only 4 & 5 star hotels must have air conditioning. Other hotels may or may not have air conditioning. Those hotels that do have air conditioning have one set of pipes for heating and air conditioning. This means that hotels cannot provide heating and air conditioning simultaneously. Hotels usually do a switch over from air conditioning to heat in the Fall and from heat to air conditioning in the Spring. The switchover is a major operation and takes 2-3 days. Hotels therefore cannot do this easily and groups often find there is a problem of lack of air conditioning or heat during the change-over. So, For example, if the hotel is set on heating and a hot weather spell occurs, there is no air conditioning in the hotel and the rooms tend to be too hot. There is little that can be done about this as most hotels here operate in this manner. Only a few of the 5 star deluxe and expensive hotels have a dual piping system and can provide both air conditioning and heat.

2. Transportation:

The size of the vehicle provided is dependent on the size of the group. So for example a group of 6 would be in an 8-seater van. A group of 25 would be in a 30-seater bus. If you require a specific size vehicle, please inform us when asking for a quote. Our price is per busload. For groups over 49 pax, there will need to be two buses and two guides, and the price will be according to each bus load. A group of 64 pax, for example, will be in two buses with 32 pax each and billed at the 32 pax rate.

3. Gratuities and Tips:

Tips are not included. Note tips are customary in the area and we have the following recommended tipping schedule: Guide: $3-$5 per person per day. Driver: $2-$3 per person per day. Hotels: $1-$2 per person per day. Restaurants (lunches and dinners outside the hotels): $0.5 per person per restaurant Though Porterage at hotels is included and paid to us directly to hotels, porters often ask for an additional tip. It is up to you if you would like to give one.

4. Itineraries:

Lunches, if included, are based on regular restaurants. Special meals or specific restaurants may be more expensive. The quotation is based on an afternoon/evening arrival and morning departure unless otherwise stated. No sightseeing is costed in on the first and last day unless explicitly stated otherwise.

Any itinerary discussed with this quote is considered a guideline rather than a contract. Often the sequence of the itinerary is changed due to local conditions, but we strive to visit every site in the itinerary. Sometimes force majeur means that not all sites on the itinerary can be visited. With so many factors to consider (Religious holidays, national holidays, Eastern and Western Churches, political events) it is difficult to plan for everything. Generally all sites mentioned in the itinerary are visited though possibly with a changed sequence.

5. Pricing:

All price quotations are an offer that is subject to change until confirmation of hotel accommodation is given. Prices may be amended due to suppliers’ cancellation of contracts, force majeure or circumstances out of the agency’s control. Prices can only be guaranteed upon full payment being received.

6. Payment:

Unless otherwise arranged, a deposit of 50% is required one month prior to arrival and full payment is required at least 7 days prior to the arrival of the group.

7. Cancellation Fees:

For group reservations, we do not charge cancellation fees for drops in numbers up to 10% of the total group size up to 31 days prior to departure. For cancellations of more than 10% of group size the following cancellation schedule would be applied. Cancellation schedule in days prior to arrival is as follows:
31 days+ - no charge
15-30 days - 25% of tour fee
7-14 days - 50% of tour fee
Less than 7 days - no refund

The cancellation schedule for FIT (individual) bookings is the same as above. We strongly recommend that clients purchase adequate travel insurance including cancellation cover. Please note that in certain peak season periods, hotels may require a non-refundable deposit to keep hotel space. We will inform you as soon as such a deposit request is made and give you the option of releasing hotel space rather than incur the obligation.

8. Border Taxes and Regulations:

All tourists require a passport with 6 months validity to enter Jordan.

Departure taxes at land borders are JD5 per person (subject to change). Departure taxes at the airports Jordan are paid on the airline ticket. Note all taxes are set by the government and are subject to change at no notice.

Visas for most western countries are obtainable on arrival at the entry points to Jordan except Allenby Bridge or King Hussein Bridge. Tourists must have a visa in advance to enter Jordan at Allenby Bridge or King Hussein Bridge (the exception is for tourists who have left Jordan at King Hussein Bridge and are returning to Jordan within a short time period from this bridge). Visas are given for one month and may be extended in Jordan. Note certain nationalities require prior permission from the Ministry of Interior to enter Jordan. Please check with us.

9. Shopping:

Please note that prices and quality vary greatly in shops in Jordan so it is hard to compare. Be prepared to bargain.

10. Insurance:

We strongly recommend that all tourists purchase adequate travel insurance. This should cover cancellation of holiday, medical and lost luggage as well as accidents. Please make sure that your insurance covers you for the particular activity you are going to do in Jordan. We do not carry insurance for our clients.

11. Misc

Please give us as much information about yourself when booking

12. Other

13. Liability:

Sarha / Guiding Star Agency acts as a tour operator. The suppliers providing transportation, sightseeing arrangements and hotel accommodations for the tour program are independent contractors and are not agents or employees of Sarha / Guiding Star Agency. All services provided and vouchers issued are subject to the terms and conditions specified by suppliers. By utilizing the service of the suppliers, you agree that Sarha/ Guiding Star Agency will not be liable for any change in flight or itinerary schedule, strikes, delay, acts of governments, fires, riots, theft, pilferage, epidemics, quarantine, medical or customs regulations, accident, loss, injury, or damage to you or to those travelling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft. Sarha/ Guiding Star Agency and/or agents of the airlines concerned are to be held responsible for the late arrival of passengers at airports or resorts due to inclement weather, nor are they to be held liable for payment or any refund for transfers or unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. Passengers must bear all such losses or expenses. To guard against unforeseen health or other circumstances, we recommend you purchase travel insurance. Sarha/ Guiding Star Agency is not responsible for circumstances beyond its control. In circumstances where trip cancellations resulting from the inability for trip to depart as scheduled, such as cancellations due to acts of war and/or terrorism, war, God, or nature takes place, Sarha / Guiding Star Agency is not liable for restitution.